Object

Representation ID: 2470

Received: 20/03/2021

Respondent: Mr Patrick Tucker

Paragraph 5.27.14 about broadband speeds. "No premises (exist) where speeds are below the Universal Service Obligation". This assertion needs to be challenged as homes (e.g. in the Shay Lane area), relying on an Openreach connection, probably do not meet that standard. BT's own assessment of the line from Cullingworth exchange confirms that it is below the standard. Only true if you are prepared to switch to another provider (Virgin).